Effective Date: 01/03/2023
Mechanic4Me (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, website, or mobile application.
1. Information We Collect
We may collect the following types of information when you interact with us:
Personal Information: Name, phone number, email address, billing address, and payment details.
Vehicle Information: Vehicle make, model, registration number, service history, and related details.
Service Information: Appointment history, service requests, and communications with our team.
Technical Information: IP address, device details, browser type, location data, and cookies when using our website or mobile app.
2. How We Use Your Information
We use the collected information to:
Provide and manage car servicing and repair appointments.
Process payments and generate invoices.
Communicate updates, offers, and reminders related to your service.
Improve our services, website, and mobile application functionality.
Comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data only with:
Service Partners: Authorized third-party providers who assist in delivering services (e.g., towing, roadside assistance).
Payment Gateways: To securely process payments.
Legal Authorities: When required by law or to protect our rights and safety.
4. Data Security
We use industry-standard security measures (encryption, firewalls, and secure servers) to protect your data. However, no electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
Our website and mobile app may use cookies and tracking technologies to enhance user experience, analyze performance, and offer personalized services. You can manage cookie preferences through your browser settings.
6. Your Rights
As a user, you have the right to:
Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data, subject to legal and contractual limitations.
Opt out of marketing communications at any time.
7. Third-Party Links
Our website or app may contain links to third-party sites. We are not responsible for the privacy practices of external websites or services.
8. Children’s Privacy
Mechanic4Me does not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected such data, please contact us for removal.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
Email: hello@mechanic4me.com
Phone: 08069641259
Address: Kolkata, West Bengal