Effective Date: 01/01/2023
At Mechanic4Me, we are committed to delivering professional car care and customer satisfaction. This Return & Refund Policy outlines the terms under which customers may request refunds or returns for services and parts purchased from us.
1. Service Refunds
Advance Payments: Full refunds are available for cancellations made at least 24 hours before the scheduled service.
Late Cancellations: Cancellations made less than 24 hours prior may be subject to a cancellation fee.
Service Quality Issues: If you are dissatisfied with our work due to proven negligence or incomplete service, we may re-perform the service free of charge or provide a partial/full refund upon review.
2. Parts & Product Returns
Eligibility: Only unused, unopened, and undamaged spare parts purchased directly from Mechanic4Me are eligible for return within 7 days of purchase with the original receipt.
Installed Parts: Once installed, parts are non-returnable, unless they are defective and covered under the manufacturer’s warranty.
Non-Returnable Items: Oils, lubricants, filters, cleaning products, and consumables cannot be returned once sold.
3. Refund Processing
Approved refunds will be issued within 7–10 business days via the original payment method (card, UPI, net banking, etc.).
Processing time may vary depending on your bank or payment provider.
4. Exclusions
Refunds/returns are not applicable for:
Services were performed as per the agreed job card and signed approval.
Wear and tear of parts after usage.
Damages resulting from accidents, misuse, or unauthorized modifications.
Delays caused by third-party suppliers, traffic, or natural events beyond our control.
5. Contact Us
For refund or return requests, please contact our support team:
Email: hello@mechanic4me.com
Phone: 08069641259
Address: Kolkata, West Bengal